We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy
What personal data we collect and why we collect it
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
Embedded content from other websites
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue. For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Your Data Protection Rights Under General Data Protection Regulation (GDPR)
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Global Cloud Infrastructure aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us. In certain circumstances, you have the following data protection rights:The right to access, update or to delete the information we have on you.Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.The right of rectification.You have the right to have your information rectified if that information is inaccurate or incomplete.The right to object.You have the right to object to our processing of your Personal Data.The right of restriction.You have the right to request that we restrict the processing of your personal information.The right to data portability.You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.The right to withdraw consent.You also have the right to withdraw your consent at any time where Global Cloud Infrastructure relied on your consent to process your personal information. Please note that we may ask you to verify your identity before responding to such requests. You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).
- The client is responsible for anything happens in his/her account so the client should keep the account safe. To increase safety, it is possible to enable 2 Factor Authentication from the client area.
- Each client should have one account on our websites. If we recognize different accounts for one client, all of the accounts and services of those accounts will be terminated automatically because of abusing our policies
We offer a 72 hour FULL Money back guarantee to those clients who ordered our service and were not satisfied with our service. Setup fees will not be refunded. Rest users must mention the reason for un-satisfaction, we will try our best to solve the problem and if we can’t then ONLY partial refunds can be made. The following points will NOT be accepted for asking refunds:
- I ordered by mistake.
- I am not getting download/upload speed to a specific host. (The download/upload speeds depend on many factors that are not in our hands).
- I was out of station/Vacation and was not able to use your server.
- I can not work on dating site, survey, etc
- I changed my mood, I don’t want your services.
- I don’t know how to use the VPS/RDP Server.(If needed support we will provide you.)
Hacking/Brute-forcing/Spamming Tools are not allowed hence I want a refund.
Note 1: Opening disputes without any reason or even opening a dispute after using our services in order to get your money back will not help. Doing so will result in money not being refunded and RDP/VPS will also get terminated. You agreed to follow our ToS and Refund Policy during payment, hence PayPal will also make refunds based on our Refund Policy.
Note 2: If you will violate our ToS, no refund will be made on any situation.
Note 3: If the account gets involved with illegal activities, Before any refund process, we will need to verify the KYC.
Note 4: We also do not provide refunds for Bitcoin/Cryptocurrency payments or in cases of abuse/phishing suspensions of the service.
Note 5: We may ask for KYC (Know Your Customer) when the client requests a refund even if the first 72 hours was not passed. No refund will be issued if we ask for KYC and the client doesn’t complete the process.
We may ask for one-time KYC (Know Your Customer) within periodic net incomes in our system which means if a client passes specified amount of payment, we will ask for one-time KYC (Know Your Customer).
Services not eligible for Refund:
- Control Panel Licence
- Dedicated Servers
- Management Charges
KYC (Know Your Customer) Policy
The purpose of the user identification and verification is to prevent OperaVPS.com from being used with the aim of criminal activity (auction fraud, identity theft, Abuse, Phishing, etc.)
OperaVPS.com collects certain user identification information from each user opening or maintaining an account AND creating the first order via OperaVPS store.
Users may be asked to provide verification documents. Verification is required when the account gets involved with illegal activities. The user shall be aware that the name, address, telephone number, and any other personal identification information including documents (such as passport, national ID, telephone bills, electricity bills, or other utility bills) must be true and contain correct details, pertaining to the user.
The user will be asked to provide a scanned copy of the valid photo ID (passport or national ID) and a scanned copy of a recent utility bill displaying the current address of residence. The verification process is a one-time procedure. Once the user receives the verified status, the client will not be required to send verification documents again.
Important Note: This page may be updated on different time periodics when our policies changes.